Frequently asked questions

1Social is a social media management platform built for creators, brands, and agencies. It lets you manage Facebook, Instagram, YouTube, TikTok, and X (Twitter) from a single dashboard — including publishing, scheduling, live streaming, ad management, and AI content generation.

1Social currently supports Facebook (Pages), Instagram (Business accounts), and YouTube in Phase 1. TikTok and X (Twitter) support is coming in Phase 2. You can connect multiple accounts per platform.

Yes, we offer a 14-day free trial with full Pro-tier access. No credit card is required to start. At the end of the trial, you can choose a paid plan or your account will revert to limited access.

We offer three plans: Starter ($19/month) for individual creators with 5 connected accounts and 150 scheduled posts/month, Pro ($49/month) for growing teams with 15 accounts and unlimited scheduling, and Agency ($129/month) for agencies with 50 accounts and priority support. Annual billing saves ~20%.

AI credits power our content generation features. Each action costs 1–8 credits: generating a caption costs 1 credit, suggesting hashtags costs 1 credit, adapting content for a platform costs 2 credits, and generating a full post costs 3 credits. Monthly allocations are 200 (Starter), 1,000 (Pro), and 5,000 (Agency). You can purchase additional credits in packs of 500 for $5.

1Social is built for teams. Starter includes 1 seat, Pro includes 3, and Agency includes 10. You can add extra seats for $10/month each. Team roles (Owner, Admin, Member) control who can manage connected accounts, publish content, and access billing.

Available on Pro and Agency plans, live streaming lets you broadcast to multiple platforms simultaneously. For Facebook and YouTube, 1Social fully automates the broadcast setup via their APIs. For Instagram, TikTok, and X, we provide a guided RTMP setup workflow. One stream reaches every audience at once.

Yes. OAuth tokens for your connected accounts are encrypted at rest. All data is transmitted over HTTPS. We enforce row-level security at the database level so teams can only access their own data. Payment information is processed by Stripe — we never store credit card numbers. See our Privacy Policy for full details.

Yes, you can cancel your subscription at any time from your account settings. You will retain access to your plan features until the end of your current billing period. Refunds are handled on a case-by-case basis.

Our publishing system includes automatic retry with exponential backoff — up to 5 retries for recoverable errors. You will receive an in-app notification and optional email alert if a post fails. You can also view failed posts in the analytics dashboard and retry them manually.